We answer within one business day.
Write to support@octogrup.com. Most questions are answered below.
On your device: Settings → Apple ID → Subscriptions → Gold Insight → Cancel Subscription. Cancelling stops the next renewal; you keep access until the current period ends. We cannot cancel it for you — only Apple can.
Open Settings in the app and tap Restore Purchases. If it still does not unlock, make sure you are signed in with the same Apple ID that bought the subscription, then contact us.
Apple grants an introductory trial once per subscription group. If you have subscribed before — to either plan — you are no longer eligible, and the purchase screen shows the price rather than a trial. Refunds are handled by Apple at reportaproblem.apple.com.
Purchases go through Apple, so refunds do too: reportaproblem.apple.com.
Check, in order:
The morning brief is generated at the New York market open and the closing brief at the close. The app shows both in your own local time, so the clock on the card is the clock on your wall.
You did not. Gold Insight identifies your device anonymously — no email, no password. Signing in with Apple is optional and only links the same account across your devices.
In the app: Settings → Erase My Data. Your alerts, reading history and preferences are removed and the app starts a fresh anonymous profile.
Erasing does not cancel a paid subscription. Cancel it with Apple first, or billing continues — and cancel before you erase, since afterwards this device no longer holds the subscription.
Tap Restore Purchases in Settings. Your account normally survives a reinstall on the same device automatically.
Email support@octogrup.com and tell us your device model, iOS version, and what you expected to happen. Feature requests are welcome at the same address.